The DWP’s Meaningless Customer Charter

On Wednesday I was at the Job Centre for my weekly visit. They saw me thirty-five minutes late, which I found rather bothersome since I remember the time the twenty minute bus ride in took a whole hour and made me five minutes late for my appointment, which lead to them saying “You can’t show up late and expect us still to see you!” While I was waiting to be seen, I looked at the Customer Charter on the wall, which is something that’s been written up by the Department of Work and Pensions to show how much they care about their customers. In my experience, the things listed on that charter are not really taken very seriously by the staff. Let’s go over it.

1. Right Treatment
This was their promise that they would treat all customers well; have respect for them and listen to them. Which seems strange, because I’d hardly call derogatory comments about a person’s intelligence and race (!) once they are out of earshot very respectful. Plus, you’d have a hard time finding somebody who regularly visits the Job Centre who will tell you that their Job Coach really listens to them (like when I was asked “what’s your name again?” after seeing that job coach for months, and when my name was clearly displayed on the computer screen!)

2. Keeping You Informed
After all, the Department of Work and Pensions is handling your money; money you need for food and shelter, so of course they have to keep you up to date on any news of delays or stops to payments! But I guess this doesn’t apply to everything right? That’s why I’ve seen them intentionally choose to lie or withhold information from customers in order to avoid uncomfortable situations! I guess, going back to point number 1, lying and deceiving is, of couse, what they consider the ‘right treatment’ for the unemployed.

3. Easy Access
A job coach always gives their customers an email address and a phone number which they can use to contact them. However, they don’t usually answer their phones, or reply to their emails. So, if you ever need to reschedule an appointment, you’re going to have a very hard time! You probably won’t actually be able to just because it is so hard to get in touch, and then they’ll just sanction you.

4. Getting it Right
I wondered why exactly this was on the Customer Charter because this one basically just means “If we cut you off, we were right to do so” and, as I’m sure most people already know, it’s not hard to find cases where they were clearly wrong. But I guess “Getting It Right” sounds nicer than “Do Not Question Us”.

So, yes, it’s not hard to think of examples right off the top of my head where I’ve seen job coaches break all of these rules, which is really rather dreadful and a clear sign that these things need to change.

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The Walking Dead, Volume 3: Safety Behind Bars by Robert Kirkman

PictureThis is the third volume of The Walking Dead comics and continues the story from the point that was reached in the second volume. While I won’t write any spoilers for this volume in this review, if you’ve not read either of the last two, I’d not read this because there may be spoilers for the past volumes.

The story starts with the group finding an abandoned prison and deciding that it would be a good place for them to stay because a secure building like that will be hard for zombies to penetrate. So, that must mean it will just be smooth sailing for Rick and the gang from now on then?

No. Not at all. Even though the first two volumes both had very grim and dark storylines (after all, they are set in a very graphic and violent zombie apocalypse) this takes it just that little bit further. What’s more is that this volume is the first to really bring up any real degree of moral ambiguity. Once certain things have happened you’re likely to have a different perception of certain characters. Personally, I think the main characters made a lot of wrong decisions, but you may well feel differently! It’s always interesting to be able to apply a critical moral eye to a story. I guess a small downside is that none of the characters seem to share my point of view.

Speaking of characters, there are some new people introduced when the group arrive at the prison. Unsurprisingly enough, there are some prisoners in the prison and they bring an interesting new dynamic to things and make for some tension.

So, on the whole, this volume was better than the last (which, in turn, was better than the one that came before it) so I have high hopes for the later volumes. The sex and violence is brought up another notch for Volume 3, which might be off-putting for some, but it never really felt gratuitous to me. Plus, there were some unexpected character appearances which made me quite happy, which adds to my overall enjoyment.

Rating: 9.1/10

Buy it here.

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Trusty Water Bottle

Seven years ago, when learning that my bad headaches may have been caused by dehydration, I thought it would be a good idea to keep a water bottle with me at all times to be sure I always drank enough water. It turns out I was wrong, and I still got headaches and the cause, in hindsight, was probably that I was quite underweight and not eating very much.

After a while, people started to notice that I always had a water bottle with me, so I thought it would be appropriate to give it a title. “Of course, I’ll always have my Trusty Water Bottle with me,” I’d say with a smile and people would either smile back or roll their eyes.

One friend, I remember, found the idea of a Trusty Water Bottle especially annoying and so grabbed it out of my hand one day, threw it on the floor and stamped on it over and over again until it was crushed.

“No, more of that water bottle,” he said, but I reached into the pocket of my jacket and pulled out another, identical one and explained that that one was now the Trusty Water Bottle. Because, of course, while it may not be physically the same bottle, it’s still the same to me.

As time went by, people began to associate me with my Trusty Water Bottle more and moreso. The reason for this? Well, I was a teenager at the time, and so were my friends. As such, they were just beginning to realise that they could have a lot of fun by drinking alcohol and getting drunk. That, however, was never really something I was especially interested in, so whenever I attended any of these drunken house parties, I’d just enjoy some water from the Trusty Water Bottle. I remember lending it to a certain friend more than a few times to help them regain sobriety as quickly as possible. Not drinking alcohol was considered unusual, and therefore the Trusty Water Bottle was an easy thing for people who found it unusual to focus on.

When I started this blog, I named it the Trusty Water Blog in reference to the Trusty Water Bottle. Shortly after that, I went off to university and new people I met there began remember me by the water bottle in the early days. One day, I was at a friend’s house, and there were two other people there. “Oh, you’ve got a water bottle with you,” said one of them.

“That’s the Trusty Water Bottle,” my friend and the other person said in unison, and that made me quite happy.

Attention is drawn to it less often these days, but it makes me very happy to look back and remember all the ways that my different friends have responded to it over the years. Really, I suppose, what I actually like thinking about is the different ways that my friends have responded to me. Now all of my friends are gone, but I still have the Trusty Water Bottle; sometimes it’s hard to imagine things from seven years ago have any real connection to the present day, but the Trusty Water Bottle, for me, represents a chain that ties together everything since I got it. It’s one of a few such ‘chains’ that I have (and I realise that sounds like a negative, but it’s not) and it is nice to feel connected to the past. Also, I am surprised that this is the first blog post on the Trusty Water Blog to be called Trusty Water Bottle!

(Don’t miss my latest article for SmartDatingUK!)

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Pizza Creature

Today I wanted to write about the Pizza Creature, and I am surprised that I never did so before. I created the Pizza Creature when I was in my third year at university. I was writing a story where the main characters popped into a pizza restaurant and I thought up the Pizza Creature as the mascot of that restaurant. I drew it up in my next seminar, and since then I’ve become very fond of it. One day I’d like to work for a marketing department at a pizza restaurant, so that the Pizza Creature will be able to fulfil its destiny.

Picture

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The Legend of Zelda

PictureThe Legend of Zelda is one of Nintendo’s most popular and beloved series and this is the game that started it all. I have to say; this is a series which is top notch right from the start. This game introduces us to the hero Link, who has to travel across the kingdom of Hyrule so he can collect the eight pieces of the triforce to defeat the evil king Ganon and save Princess Zelda; a basic story, but pretty standard for an 80s game.

You take control of Link and find yourself standing in the middle of Hyrule at the start, you head into a cave and get yourself a wooden sword; what you do next is entirely up to you. The world of Hyrule is completely open and you are free to explore it as you please. There are temples in various different locations which house each piece of the triforce (and are full of monsters and simple puzzles) and it’s basically up to you which order you do them in. Admittedly, there is an intended order and the difficulty slowly ascends according to that order, so doing one of the later ones first is going to be difficult, but it’s also unlikely, since the tougher temples are in the harder to reach areas.

Beyond the eight temples you need to find, the world is full of secrets and just walking around searching for secret openings is very fun. I find it very satisfying when I set a bush on fire and find that there was a secret staircase beneath it. It pays to explore, as well, as there are some extremely useful items to be found if you’re willing to look. You’re given very little guidance, however, and other than cryptic clues from a few old men hidden in caves, you’re left to find out everything yourself, which could be potentially off-putting for some players (but not me.)

Towards the end, it does get a little difficult, just because there’s an abundance of very strong enemies which can be frustrating at times. Also, while the music of the game is pretty good (though 8-bit) there aren’t all that many musical tracks and the NES era visuals may appear bland to some. But, generally, the Zelda series is off to a very good start, and if you’re a fan, you should definitely give it a try.

Rating: 8.6/10

Buy it here for GBA.

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Bad People and Naivety

“You just have to accept that there are bad people in the world,” is something that various people have said to me at various times.
    A lot of people think that I am a little naive, but I can’t help but think that it is more naive to dismiss someone as a ‘bad person’ if they’ve done something which is clearly morally wrong. Casting somebody off as a ‘bad person’ suggests you look at them as somehow different from you, when in fact, I don’t think things are even close to that simple. When somebody does something bad, there are a lot of complex reasons for them to do so; a person may know that what they are doing is wrong, but sometimes things that are wrong need to be done for the greater good, and from their perspective it was morally justified. Of course, just because they think that, it doesn’t mean they’re right, but it is the culmination of a person’s life experiences up until a certain point that lead them to making any decisions.
    I suppose I’m going a little bit down the path of determinism, but the point I am trying to get across is that it is more naive to believe that some people are “just bad” than it is to think that everybody does their best and believes that their actions are justified, even if they are actually doing terrible things.

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Anthony Nanson’s “Deep Time” Book Launch

PictureAnthony and I.

I had a very nice evening yesterday, because I attended the book   launch of Anthony Nanson’s new novel Deep Time. This was pretty   exciting for me, because, despite my love of books, this was actually   the first book launch I’d ever attended and I wasn’t really sure what to   expect.
    I was very pleasantly surprised to find that the first half of the event   was quite socially-oriented. I got to have a chat with Anthony, who   introduced me to his wife and several other people. I also got to speak with the head of humanities at Bath Spa University as well as a nice   history professor. I always find meeting new people enjoyable, so I was  especially pleased of the opportunity to chat with these nice people. Plus, there were snacks and drinks, so I had a few crisps and  a glass of apple juice.
    The main part of the event had Anthony giving a talk about his book and then reading an excerpt to us.
For those who are completely unfamiliar with it; it’s about a zoologist named Brendan Merlie who travels to central Africa for an ecological survey but finds something much more deep and mysterious than he expected. Over the years, I’ve heard Anthony tell numerous stories, both retellings of existing tales and things of his own creation, and I have to say, the reading he gave of Deep Time might just be the best I’ve heard from him yet, which bodes well for Deep Time! I’m looking forward to reading the novel in its entirety, because if the quality of writing found in that excerpt is maintained throughout I (and indeed, everybody else who is going to read it) am in for a treat.
    There was also a talk and a reading by Helen Moore from her book Ecozoa (a poetry collection). Unlike Anthony, I didn’t actually know anything about Helen or her work, but I think it’s always a worthwhile experience to learn about the work of others. The end of the evening was a question and answer session in which Anthony and Helen both discussed their environmental views; as somebody who with a strong interest in environmentalism, I was keen to learn of their perspectives, especially as they both tied it in to creativity and literature.
    So, on the whole: a very good evening. I’ve got my nice, new copy of Deep Time and I am eagerly looking forward to getting started on it. Once I’ve finished it, you can be sure that I’ll be posting a review of it here!

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The Hitchhiker’s Guide to the Galaxy by Douglas Adams

PictureWhen people think of a comedy sci-fi novel, they almost certainly think of The Hitchhiker’s Guide to the Galaxy and for good reason: this is a very good book! Having said that, I think that it is a bit of an injustice to think of it like that, mostly because I feel like the whole genre of comedy is unfairly considered as somehow lesser or worthless, two things which I would never describe The Hitchhiker’s Guide to the Galaxy as.

The story follows the adventures of a rather unfortunate man named Arthur Dent and his unusual friend Ford Prefect. Arthur starts his day by finding that his home is due to be demolished in order to make way for a new highway and ,of course, he is rather upset about this and does all he can to stop it from happening. After this, he gets some even worse news: that the world is going to end before the day is over.

I shan’t say any more about the plot as it’s probably best to experience this novel with as little foreknowledge of the plot as possible. What I will say is that this book makes for a very pleasant read, from start to finish there’s a mixture of everyday life with things that are completely fantastical and it makes for a lovely blend. What I also like is that there are a lot of aspects to the novel which are completely absurd, but they are taken completely seriously; this, along with numerous anecdotes about the larger universe that this story takes place in, really helps you to appreciate the world that Douglas Adams has created.

So this is a book that I recommend very highly. I guess the only real downside to it is that it’s ending is a bit underwhelming and just seems to be setting up the sequel. Other than that, this is an excellently structured novel, full of small references that may seem odd at first but later lead to very satisfactory pay offs and other clever things like that.

Rating: 9.2/10

Buy it here.

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Further Job Centre Problems

I wrote quite a popular blog post in February about why the Job Centre is not a very helpful service. Today I was asked to write another blog post on the same subject, and as I like to keep my readers happy, I decided I would do just that. Thankfully, I don’t have any personal stories to tell you because, while I have had to return there since my early redundancy, nothing especially negative has happened.
    With the Conservatives having won the election, there’s been a lot of concern that the Job Centre system will be abused to make the unemployed into an unpaid workforce. This is a reasonable concern, as that’s pretty much the plan. People aged 18 to 21 will have to work for thirty hours a week (doing community service) if they want to have any benefits from the Job Centre, which essentially means they’ll have to work for only a tiny fraction of minimum wage. It’s supposed to be a good thing, but I don’t think this will be helpful at all, because if everybody has this minimal compulsory work experience, why is any employer going to be impressed?
    Anyway, what I’ve described above is not yet the case, but despite that unemployed people are already being exploited as a cheap workforce. Take, for example, the story of John MacArthur. John worked for LAMH Recycle but this was only a temporary position, and once he was finished he had to return to the Job Centre and, when he did, they told him he had to work for LAMH again in an unpaid capacity or he would not receive any money from them. Why was a man’s time worth money to the company one day and then nothing to them the next? Admirably, John has taken a stand to protest the decisions of the Department of Work and Pensions… But at the cost of having his payments stopped.
    Or, you could look at the story of this man, who had to work as a ‘Warden’ with the police in order to get his benefits. He had to work thirty hours a week doing a few small tasks, but mostly standing around and hoping that members of the public would have questions he could help with. He was forced to do this rather pointless work in order to get his benefits and that really is the only benefit of his doing so, because it doesn’t sound like that Warden work is a good CV addition. Rather greedily, his Job Centre is not covering his travel expenses, so he is losing money and having to work unpaid. And, of course, after all this he was supposed to feel motivated enough to apply for lots of jobs.
    So, it’s quite clear that we have a very flawed system on our hands and one that is in desperate need of change. There is change on the way, but sadly it’s change that’s going to make things even worse. “No more something for nothing,” says David Cameron… Is he going to bring in nothing for something?

(Don’t miss my latest article for Rice Digital!)

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Pro Gamer

As I’m sure regular readers will know, I like Japanese gaming site Rice Digital. If I didn’t like them, why would I write so many articles for them? Anyway, they recenty put out a video (made by none other than my friend, Oscar Taylor-Kent) and I found it very, very funny. He’s created a satirical new character called Pro Gamer, and I hope we’ll be seeing a lot more of him. Watch the video below, and, of course, like and subscribe 😉

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